Issue: Subscription Failed to Activate After Payment

[admin]

If you see the message below after completing your subscription payment, it means that your payment was successful, but your network environment blocked the subscription activation network request.

First, please email us at [email protected]. We will refund the payment associated with the failed activation.

After that, please try making the payment again. Before retrying, follow these steps in order of priority:

• Disable any VPN, ad blocker, antivirus, firewall, DNS filter, or other network-filtering tools on your phone that might interfere with the connection.
• If you are using Wi-Fi, switch to 4G/5G mobile data, or vice versa.
• Dont use your office WiFi, it may silently block subscription activation request as a malware activity
• Try a different Internet provider, if possible.
• Connect to a different Wi-Fi network.

If the activation fails again after your next payment, please email us at [email protected], and we will assist you.

Thank you for your patience and understanding.