Page 2 of 2

Re: Keeps logging out

Posted: Thu Dec 30, 2021 5:00 pm
by Fiddyxo
I use international jurisdiction as I'm in the UK and there isn't an option for that.

Re: Keeps logging out

Posted: Thu Dec 30, 2021 5:42 pm
by SupportTeam
Hi Fiddyxo, rafateleco1981

We are not able to reproduce the defect you mentioned even using real Samsung S10+ hardware (factory reset was applied before the test).
Unfortunately, the only way to figure out the issue is to analyze the bug report.
We will continue investigation once you share Bug report from your device

Re: Keeps logging out

Posted: Sun Jan 02, 2022 10:08 pm
by rafateleco1981
SupportTeam wrote: Wed Dec 29, 2021 2:02 pm rafateleco1981,

Do you use "International jurisdiction" or "Spain jurisdiction" in order to make login to Betfair exchange?
We have tested international one. Could you try to use it as well?
I use International one. With and without using VPN. Voth with same problem.

Re: Keeps logging out

Posted: Mon Feb 21, 2022 9:14 pm
by viki88
Same problem using Vivo android phone... Everytime I open any other app and come back to bet on droid have to log in again.... When is new updates coming?

Re: Keeps logging out

Posted: Tue Feb 22, 2022 12:46 am
by SupportTeam
viki88 wrote: Mon Feb 21, 2022 9:14 pm Same problem using Vivo android phone... Everytime I open any other app and come back to bet on droid have to log in again.... When is new updates coming?
What is your Android version? 11?

Re: Keeps logging out

Posted: Tue Feb 22, 2022 5:55 am
by viki88
Yes 11