Unable to log in

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scorpio5297
Newbie
Posts: 7
Joined: Tue Nov 05, 2019 12:02 am
Wales

Unable to log in

Post by scorpio5297 »

Hi, trying to log into my account but keep getting this message...

Account must undergo password recovery to reactivate.

What does this mean? I can get onto my betfair account but not my betondroid account.

Thanks
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SupportTeam
Support team member
Posts: 54
Joined: Wed Mar 20, 2019 2:04 am
Location: Kyiv, Ukraine
Contact:
Ukraine

Re: Unable to log in

Post by SupportTeam »

Hi

Please be informed that you dont have separate BetOnDroid account. The only one account exists - your Betfair account managed by Betfair.
The error you see is returned by Betfair server in order to report problem with your Betfair account

Try to recover your password with https://identitysso.betfair.com/view/recoverpassword
Or contact Betfair Helpdesk referencing to ACCOUNT_PENDING_PASSWORD_CHANGE error code.
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