Betondroid subscription expired or not available

Reports bugs here
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PaulB007
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Joined: Tue Jun 30, 2020 8:47 am
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Betondroid subscription expired or not available

Post by PaulB007 »

Just activated a new subscription

It says it is activated when I go to the subscription page.

But when I try to go to an event it says my subscription has expired and it then gets stuck and I have to force stop the application.

Tried rebooting phone but still getting same problem

Using Huwawai P40 pro
PaulB007
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Posts: 7
Joined: Tue Jun 30, 2020 8:47 am
Great Britain

Re: Betondroid subscription expired or not available

Post by PaulB007 »

Found a work around by logging in on my old Samsung phone which then seems to make it work on my Huawei.

So this problem could be specific to the huwawai p40
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SupportTeam
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Location: Kyiv, Ukraine
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Re: Betondroid subscription expired or not available

Post by SupportTeam »

Is this issue stable reproducible with Huawei P40? I dont think that the issue could be solved using workaround you presented. Probably the issue just has not stable reproduction rate.
Could you please try to share screenshot with error message?
happygooner1
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Re: Betondroid subscription expired or not available

Post by happygooner1 »

I had the same problem yesterday and using Oneplus 7T so it's nothing to do with the Huawei or Samsung that I can see.

Mine just sort of disappeared after much persistence of logging in over and over again, turning phone off and on.
PaulB007
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Joined: Tue Jun 30, 2020 8:47 am
Great Britain

Re: Betondroid subscription expired or not available

Post by PaulB007 »

I will see what happens when I renew again in a couple of weeks and send some screen shots.
PaulB007
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Posts: 7
Joined: Tue Jun 30, 2020 8:47 am
Great Britain

Re: Betondroid subscription expired or not available

Post by PaulB007 »

Just tried reactivating my subscription and getting the same problem.

It says it is activated but when I go into an event I get a message popping up saying that it isn't activated and I have to crash out of the app.

Screen shot attached.

Tried rebooting phone several times.
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Screenshot_20200716_110701_com.betondroid.jpg
Screenshot_20200716_110701_com.betondroid.jpg (167.84 KiB) Viewed 3612 times
PaulB007
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Posts: 7
Joined: Tue Jun 30, 2020 8:47 am
Great Britain

Re: Betondroid subscription expired or not available

Post by PaulB007 »

And all of a sudden it is working again.

Maybe there is a delay before everything works after resubscribing?
happygooner1
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Joined: Sat Jun 20, 2020 11:34 am
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Re: Betondroid subscription expired or not available

Post by happygooner1 »

Same problem. Happens every time and clears up after a while here as well.
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SupportTeam
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Location: Kyiv, Ukraine
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Re: Betondroid subscription expired or not available

Post by SupportTeam »

It is very hard to investigate that issue because all subscription related stuff (subscription creation, validation, etc..) is done on Betfair side.
Most likely it is a Betfair server issue because usually it happens at same day for several customers
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