Page 1 of 2

Bug - "bet size cannot be accepted"

Posted: Wed Jan 24, 2018 3:10 pm
by Bog
Hi. I noticed a bug. When I try to set a stake, I only cat type round numbers. For example, if I want to set stake 4,4 euro I can't. I get this message "bet size cannot be accepted". Is this a bug?
Image

Re: Bug - "bet size cannot be accepted"

Posted: Sun Feb 04, 2018 8:04 pm
by admin
Hi Bog,

Yes it is a known issue. Try to use comma (",") instead of dot (".") to separate fractional part of the bet size.
What localization you are using on your device? I mean interface language of your phone.
Thanks!

Re: Bug - "bet size cannot be accepted"

Posted: Thu Mar 01, 2018 10:21 pm
by Bog
admin wrote: Sun Feb 04, 2018 8:04 pm Hi Bog,

Yes it is a known issue. Try to use comma (",") instead of dot (".") to separate fractional part of the bet size.
What localization you are using on your device? I mean interface language of your phone.
Thanks!
It's working your fix using "," ! Thanks! My phone language it's romanian. Sorry for the late reply.

Re: Bug - "bet size cannot be accepted"

Posted: Mon Nov 18, 2019 3:39 pm
by rafaelkafka
My account is on Dollars but the 3.0 version thinks i am using Brazilian Reais and the message "bet size cannot be accepted" happens all the time. Is there a fix for that? Thank you a lot in advance. The new version is great!

Re: Bug - "bet size cannot be accepted"

Posted: Mon Nov 18, 2019 5:27 pm
by SupportTeam
Lets try to separate these problems

1. BetOnDroid shows wrong currency for your account. Do you see that every time or just once?
2. Your bet is not accepted. Do you see that error while trying to change your bet size with bet change screen or that error reports Betfair server?

Anyway screenshot of the issue will be very welcome.

Re: Bug - "bet size cannot be accepted"

Posted: Mon Nov 18, 2019 8:49 pm
by rafaelkafka
1 - Yes, every time since the migration for the 3.0 version. 2 - Size of the bet is invalid, in portuguese. Can i put Betondroid back on english and dollars? My account is on dollars. I always used the responsibility with a constant value. Thank you a lot for your attention.
photo_2019-11-18_16-48-17.jpg
photo_2019-11-18_16-48-17.jpg (23.75 KiB) Viewed 22393 times

Re: Bug - "bet size cannot be accepted"

Posted: Mon Nov 18, 2019 8:55 pm
by rafaelkafka
SupportTeam wrote: Mon Nov 18, 2019 5:27 pm Lets try to separate the problems

1. BetOnDroid shows wrong currency for your account. Do you see that every time or just once?
2. Your bet is not accepted. Do you see that error while trying to change your bet size with bet change screen or that error reports Betfair server?

Anyway screenshot of the issue will be very welcome.
Thank you a lot for your help. I discovered a solution. In the settings section everything gets back to normal if you change the markets language to English. My account is on Dollars again and i can put any value. Thank you a lot!

Re: Bug - "bet size cannot be accepted"

Posted: Tue Nov 19, 2019 1:09 am
by SupportTeam
Awesome!

Thank you for providing full details of the issue and workaround you have found.
We will start investigate why markets language could affects a user account currency.

Re: Bug - "bet size cannot be accepted"

Posted: Thu May 07, 2020 5:55 pm
by vijack100
Não consigo apostar em lay, me ajudem. Sou Do Brazil

Re: Bug - "bet size cannot be accepted"

Posted: Sat May 16, 2020 6:32 pm
by admin
Thank you for reporting issue.

What is the currency of your account?