Search found 48 matches

by SupportTeam
Fri Nov 13, 2020 5:48 am
Forum: Bug reports
Topic: ERROR: the timeout period elapsed (10 sec) prior to completion
Replies: 8
Views: 501
Ukraine

Re: ERROR: the timeout period elapsed (10 sec) prior to completion

team scores a goal making the odds change, when I return to the app, I got stuck on the ladder that I was observing and this issue happens again.... Do you mean that you have to satisfy one more condition in order to reproduce the issue? 1) Open ladder with soccer market 2) Turn off the phone 3) Ma...
by SupportTeam
Tue Nov 10, 2020 7:01 am
Forum: Bug reports
Topic: ERROR: the timeout period elapsed (10 sec) prior to completion
Replies: 8
Views: 501
Ukraine

Re: ERROR: the timeout period elapsed (10 sec) prior to completion

Hi Thank you for providing steps to reproduce. we have tested 2 phones: Galaxy S20+ (Android 10) and Galaxy S10+ (Android 9). Factory reset was performed on both phones before testing. Unfortunately we were not able to reproduce reported issue using such hardware. BetOnDroid works as expected on bot...
by SupportTeam
Mon Oct 26, 2020 12:38 am
Forum: Bug reports
Topic: ERROR: the timeout period elapsed (10 sec) prior to completion
Replies: 8
Views: 501
Ukraine

Re: ERROR: the timeout period elapsed (10 sec) prior to completion

Thank you for detailed defect description. In order to start investigation please provide some other info 1. >>> I have a Galaxy s10 plus. What the Android version you are using? 2. >>> I go back to Betondroid I got this message. Did you tap any buttons to see an error or error message appears immed...
by SupportTeam
Thu Oct 08, 2020 2:53 pm
Forum: Subscription
Topic: Subscription generator is currently broken
Replies: 4
Views: 931
Ukraine

Re: Subscription generator is currently broken

Please use private messages in order to not share your email address via public forum

Thanks!
by SupportTeam
Wed Oct 07, 2020 6:29 pm
Forum: Subscription
Topic: Subscription generator is currently broken
Replies: 4
Views: 931
Ukraine

Subscription generator is currently broken

Free subscription tokens generator is broken on server side since October 1st, 2020. We are doing our best to fix it. Earliest estimated date is Oct 11th. Sorry for any inconveniences caused! Our team could help you to extend your current subscription token for you in manual manner until server issu...
by SupportTeam
Wed Oct 07, 2020 6:14 pm
Forum: Bug reports
Topic: Subscription token
Replies: 6
Views: 1284
Ukraine

Re: Subscription token

by SupportTeam
Fri Sep 11, 2020 10:00 pm
Forum: Bug reports
Topic: Sept 11, 2020. Betfair server issue
Replies: 0
Views: 565
Ukraine

Sept 11, 2020. Betfair server issue

Right now Betfair is experiencing troubles with getAccountFunds API service
BetOnDroid could display an error on account data access.

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by SupportTeam
Wed Aug 05, 2020 11:10 pm
Forum: Bug reports
Topic: Stakes not showing
Replies: 1
Views: 927
Ukraine

Re: Stakes not showing

Sorry we cant reproduce the issue wioth BetOnDroid v.3.0.2
Unmatched bet appears immediately at the ladder
by SupportTeam
Tue Aug 04, 2020 3:59 pm
Forum: Bug reports
Topic: Betondroid subscription expired or not available
Replies: 8
Views: 3466
Ukraine

Re: Betondroid subscription expired or not available

It is very hard to investigate that issue because all subscription related stuff (subscription creation, validation, etc..) is done on Betfair side.
Most likely it is a Betfair server issue because usually it happens at same day for several customers
by SupportTeam
Mon Jul 27, 2020 5:25 am
Forum: Bug reports
Topic: Graph won't load
Replies: 1
Views: 1067
Ukraine

Re: Graph won't load

Thank you for letting us know.
There was investigated that Betfair has changed charts access approach. We are working hard to fix that right know